Customer Service at Heritage Bank

At Heritage Bank, We Are Here to Help

At Heritage Bank, we are always here to help. In our customer service section you'll find information you need to get in touch with us, tools that let you take care of your own accounts, and answers to some of the most frequently asked questions about our services.

  • Business Banking Contacts

    Contact information for business customers. Learn More
  • Personal Banking Contacts

    Contact information for personal banking customers. Learn More
  • View Copy of Checks

    See a copy of a cleared check. Learn More
  • Reorder Checks

    Order personalized checks and accessories. Learn More
  • Order Copy of a Statement

    Request a duplicate copy of a statement. Learn More
  • Change of Address

    Update your contact information. Learn More
  • Vendor Management

    Register with Vendormate Registration. Visit Vendormate

Additional Support

By Phone:

Telephone Banking offers you fast access to your accounts using the Heritage Bank automated system and any touch-tone telephone. You can check balances and hear about recent activity on your Heritage Bank checking, savings and money market accounts. This service is available 24 hours a day, seven days a week.


Customer Service Representative:

During normal business hours, simply call the number below and our representatives will be glad to help you.



With Heritage Bank Online Banking, you can conduct your banking any time of the day or night, right from your PC. It's the fast, easy and secure way to conduct your banking. You can check balances, view recent account activity and make funds transfers between your Heritage Bank accounts. With our BillPay product, you can pay your bills online - saving you time and postage expense. To enroll, follow the instructions provided on the Online Banking Enrollment page.

If you need support with Online Banking, you can reach a Customer Support Representative during normal business hours by dialing 678-284-3433.

If you need support with BillPay or BizPay , you can contact a Customer Support Representative anytime between 7am and 1am EST, seven days a week by dialing 1-866-971-0106.

Bank By Mail:

With Heritage Bank, you can bank any way you like.  If you simply want to mail information to the bank, send it to the address below:

                          Heritage Bank

                          P.O. Box 935

                          Jonesboro, GA 30237 


FDIC offers insurance coverage up to $250,000.00 per customer.