Telephone Banking at Heritage Bank

Telephone Banking

With HERITAGE24, You Have 24-Hour Access to Telephone Banking.

Bank from your touchtone phone 24 hours a day.

Access telephone banking by dialing 404-897-5447

Whether it is 5 p.m. or 5 a.m., the account information you need is at your fingertips. Heritage24 is a telephone banking service that allows you to get the account information you need - when you need it.

Heritage24 allows funds transfers, deposit verifications, loan payments and much more. You can use Heritage24 anywhere you have access to a touchtone telephone. It's that easy! More than 50 years ago, Heritage Bank began a "Tradition of Excellence" we proudly continue today. If you have questions about Heritage24 or any other account or service we offer, please call a Heritage Bank Customer Service Representative. For automated services, just follow the simple step-by-step instructions. To speak to a Customer Service Representative during regular business hours, call 678-284-3433.

Heritage Telephone Banking:

The First Time You Use HERITAGE24

  • Enter the last four digits of your social security number. This is your Personal identification Number (PIN) to enter Heritage24. In the event of a joint account, the number has been set from the Social security number of the first name on the account. For example, if the accounts listed as: Bob and Caroline Smith, the last four digits of Bob's social security number are used.
  • During the message, you will be asked to enter four new numbers. This will be the Personal Identification Number (PIN) you will use thereafter. The reason you must change the PIN is for your protection. Only the system will "know" your number. For security, the only number you cannot choose is the one that was originally set with the last four digits of your social security number. You can change your Personal Identification Number (PIN) at any time. (See below)
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Helpful Hints

  • Menus are available in English or Spanish
  • Options may be selected at any time
  • You may press "#" after entering your account number or personal identification number to avoid listening to the entire message
  • You may press "9" or simply hang up at any time to end the call
  • Remember to safeguard your Personal Identification (PIN) to avoid unauthorized access to your account
  • A Customer Service Representative may be reached at 678-284-3433 for further assistance during regular business hours.
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Changing Your Personal Identification Number (PIN)

For your protection, Heritage Bank recommends that you change your PIN regularly. To change your PIN, please follow these steps:

  • Dial 404-897-5447
  • Press "1" For English - Press "2" for Spanish
  • Press "1" for Account Information
  • Enter any of your account numbers followed by "#"
  • Press the number that corresponds to the account you chose:
    • Press "1" for Checking
    • Press "2" for Savings
    • Press "3" for CDs
    • Press "4" for Loans
  • Enter your current PIN followed by "#"
  • Enter any of your account numbers followed by "#"
  • For account options press "9"
  • To change your Personal Identification Number press "5"
  • Enter your new PIN followed by "#"
  • The operator will ask you to verify:
    • Press "1" if new PIN is correct
    • Press "2" to re-enter if new PIN is not correct
    • Press "9" to cancel this change

Note: For checking and savings, always use the account number on the upper right hand corner of your bank statement.

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To access HERITAGE24 Telephone Banking anytime dial 404-897-5447

Main Menu Selections

  • Press "1" for Account Information.
  • Press "2" for Deposit Rates
  • Press "3" for Check Verification
  • Press "4" for Locations
  • Press "5" to end call or hang up

After pressing "1" for Account Information, you will be presented one of the following selections matching your account type:

  • Checking Information
    • Press "1" for your current balance and last deposit
    • Press "2" to review transactions or receive a fax
    • Press "3" to transfer funds
    • Press "4" to make a payment
    • Press "5" for other checking account functions
    • Press "9" to inquire on other accounts or to change your PIN
  • Savings Information
    • Press "1" for your current balance and last deposit
    • Press "2" to review transactions or receive a fax
    • Press "3" to transfer funds
    • Press "4" to make a payment
    • Press "5" for interest information
    • Press "9" to inquire on other accounts or to change your PIN
  • Certificate Information
    • Press "1" for your current balance
    • Press "2" to review transactions
    • Press "3" for interest information
    • Press "9" to inquire on other accounts or to change your PIN
  • Loan Information
    • Press "1" for your current balance or loan payment information
    • Press "2" to review your most recent transactions
    • Press "3" for interest information
    • Press "4" for a loan to checking advance (only allowed on loans that permit advances, for example, Home Equity Loans)
    • Press "9" to inquire on other accounts or to change your PIN

Change Personal Identification Number Selections

  • Enter your new PIN followed by "#"
  • The operator will ask you to verify:
    • Press "1" if new PIN is correct
    • Press "2" to re-enter if new PIN is not correct
    • Press "9" to cancel this change
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FDIC offers insurance coverage up to $250,000.00 per customer.