Statement on Equality

We stand with and for, the fair and equal treatment of men, women and children regardless of race, gender, age, creed or nationality. Even with those guiding principles, we understand there is much anger and hurt all across our nation right now. The pain we feel demonstrates a collective need to strengthen our communities both at the local and national level. Our company will be a part of that solution.

Our mission statement begins “To be a financial institution that strengthens our communities.” We believe our organization contributes to our communities by providing a foundation of trust and fairness, but we can do better. Those of us at Heritage Bank will strive to play a greater role as a positive force that influences our communities.

Part of the strength of our communities is the unique backgrounds that define us. We want everyone to feel welcomed and respected at Heritage Bank. It is important to take the time to listen and have face-to-face conversations with each other to help build empathy and learn to lean on each other when needed.

Our current events reinforce the need for Americans to take a moment and introspectively evaluate if you have grown to be a person that would make your Creator proud. We fall short, if truthful, in our own critique. We are not without flaw, but our intentions are pure. As active participants in the communities we serve, we will continue to listen to the needs of consumers, businesses, and other institutions to support their efforts of making this a better place to live, work, play and pray.

The Vision Statement

To be a financially viable, independent community bank that is committed to improving the quality of life of the communities we serve.

To earn the loyalty of employees, customers and the community by operating with integrity and fairness at all times.

To demonstrate behavior that totally focuses on the customer and recognize they are the reason we are here.

To have employees who are empowered to build long-term relationships with our customers.

To provide our shareholders long-term growth and an attractive return on their investment in the bank.

To satisfy the customer’s needs by offering a myriad of products that are driven by a sales and service philosophy.

The Mission Statement

“Committed to those we serve.”

We will create and maintain a professional environment that invites the ideas of our employees, fosters the confidence of our shareholders, and exceeds the expectations of our customers.

We will be a specialized solution provider that:

• adds value for our customers,
• creates a positive economic impact in our communities, and
• creates positive personal and professional opportunities for our employees.

“Committed to Those We Serve”

Produced by: Edward Taylor, Branch Manager, Clayton County

Desired Corporate Values

Integrity & Ethics

This is our Cornerstone. We will operate with honesty, fairness and respect for others.

Commitment

Commitment to achievement and taking advantage of opportunities. When we decide to do something, we will do it with quality, drive and passion.

We insist on quality

In our leadership, work, and service.

Leadership

Leadership is illustrated through execution, and effective leadership demands accountability, courage and caring.

Mutual Respect

Operating in an environment of mutual respect sets the tone for how well we can work together.

Positive Legacy

We strive to give back to our communities.

Family

We strive to serve our “family” (defined as our employees, our community, our shareholders, and our leaders).

Achievement

We measure achievement with clear expectations of rate of return and frequent job-specific performance feedback, and we promote job satisfaction among our employees by rewarding achievement.