To our valued customers:
At Heritage Bank, the health and well-being of our customers, team, and communities is our top priority. We are closely monitoring the latest developments and guidance provided by the Centers for Disease Control (CDC). Here is what we are doing to help you during this uncertain time as well as alternatives to visiting our branch(es) for your banking and financial needs.
Take Advantage of Online and Mobile Banking Services
We encourage you to use our self-service banking tools which allow you to easily access your accounts without having to go to the bank. Use our Online Banking and Mobile Banking app. Download our Online Banking app Online Banking today or contact us for assistance in enrolling. This will allow you to:
- View transactions, check balances, and deposit checks
- Download statements
- Make payments
- Transfer funds
- In addition, you can visit TELLER live!™ at any of our 7 locations or use a branch with drive through lanes. Drive thru locations and hours of operation are available on our website at https://www.heritagebank.com/ or Click to Browse Locations.
Watch for Fraud Attempts
Criminals often increase their efforts to take advantage of the uncertainty people are feeling. Watch for suspicious calls or emails asking you to provide information. In particular, fraudsters may send phony emails about the coronavirus and ask for personal or banking information. Don’t fall victim to these schemes. When in doubt, please call us.
At This Time, We Are Open to Serve You
Our associates are ready to help you with your banking needs and questions. We have increased our cleaning and disinfecting procedures at our branches and have hand sanitizer available. We also encourage everyone to wash their hands after handling money. As this situation is ever changing, please check our website and social media for updates.
We’re here for you. We are your community bankers; we know you and you know us. If you need something, don’t hesitate to call us. We’re here to help.. We continue to offer dedicated 24/7 telephone assistance through our Interactive Voice Response (IVR) system at 844-234-8305. By accessing our IVR, you can check account balances, make a loan payment, transfer funds between accounts, order checks and more. Or if you need to reach out to customer service, you can call 678-284-3432 or email us at [email protected].
Leonard Moreland, CEO Heritage Bank